Illoggja biex tara dan l-oġġett f'lingwi oħra
Personal Power and Agency When Dealing with Interactive Voice Response Systems and Alternative Modalities
In summer 2015, we conducted an exploratory study of how people in the U.S. use and respond to robot-like systems in order to achieve their needs through mediated customer service interfaces. To understand this process, we carried out three focus groups sessions along with 50 in-depth interviews. Strikingly we found that people perceive (correctly or not) that interactive voice response customer s…
Kreatur
- Walsh, Jill
- Katz, James E.
- Andersen, Brittany Leigh
- Groshek, Jacob
Suġġett
- News media, journalism, publishing
- Interactive, electronic Media
- computer-mediated communication
- interactive media
- robot
- communication
- automation
- communication technology
- communication behavior
- Robot
Tip ta' oġġett
- Zeitschriftenartikel
Kreatur
- Walsh, Jill
- Katz, James E.
- Andersen, Brittany Leigh
- Groshek, Jacob
Suġġett
- News media, journalism, publishing
- Interactive, electronic Media
- computer-mediated communication
- interactive media
- robot
- communication
- automation
- communication technology
- communication behavior
- Robot
Tip ta' oġġett
- Zeitschriftenartikel
Istituzzjoni fornitriċi
Aggregatur
Dikjarazzjoni tad-drittijiet tal-midja f'dan ir-rekord (sakemm mhux speċifikat mod ieħor)
- http://creativecommons.org/licenses/by/4.0/
Drittijiet
- GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
Data tal-ħolqien
- 2018
- 2018
Provenjenza
- Status: Veröffentlichungsversion; begutachtet (peer reviewed)
Sors
- Media and Communication, 6(3)
Identifikatur
- oai:gesis.izsoz.de:document/59761
- 2183-2439
- https://www.ssoar.info/ssoar/handle/document/59761
- https://doi.org/10.17645/mac.v6i3.1205
- http://www.ssoar.info/ssoar/bitstream/handle/document/59761/ssoar-mediacomm-2018-3-walsh_et_al-Personal_Power_and_Agency_When.pdf?sequence=1
- http://www.deutsche-digitale-bibliothek.de/item/ACNWXZAQBOYFIHATYQQSSGZJTMFYWNKV
Limitu
- Seite(n): 60-68
Format
- application/pdf
Lingwa
- eng
- eng
Sena
- 2018
Pajjiż fornitur
- Germany
Isem il-kollezzjoni
L-ewwel darba ppubblikata fuq Europeana
- 2022-01-21T09:51:58.264Z
L-aħħar aġġornament mill-istituzzjoni fornitriċi
- 2022-01-21T09:51:58.264Z