This cookies policy applies to the Europeana website https://www.europeana.eu, to https://pro.europeana.eu and to the content displayed on these URLs. Please note that only the English version of these terms should be considered legally valid. We take no legal responsibility for any differences or discrepancies created in the translations of these terms.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you through cookies or similar technology.
This Policy describes why and how we use cookies on our websites europeana.eu and to pro.europeana.eu, the types of cookies we rely on, the specific cookies we use, and their duration and function.
When navigating our websites, you can change your cookies settings using the cookie banner or your browser settings.
Why do we use cookies?
Europeana uses cookies in a range of ways to improve your experience on our websites, including keeping you signed in, remembering your navigation preferences, understanding how you use our website and facilitating a safe navigation.
What types of cookies do we use?
Our websites use functionality cookies, analytics and feedback cookies, and marketing cookies. The sections below list the cookies we use by type, clarifying their purpose, their provider, their duration and the website in which we use them.
Functionality cookies
Europeana uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. In particular, we use:
| Purpose | Website | Provider | Cookie name | Duration |
|---|---|---|---|---|
| Remembers your preferred interface language for future access. | europeana.eu | 10N middleware | i18n_ locale_code | Expires with end of session |
| Remembers the authorization strategy to use to log in. | europeana.eu | auth module | auth.strategy | Expires with end of session |
| Remembers the authorization strategy to use to log in. | europeana.eu | Keycloak | auth._refresh_token.keycloak | Expires with end of session |
| Remembers the authorization strategy to use to log in. | europeana.eu | keycloak | auth._token.keycloak | Expires with end of session |
| Klaro cookie banner | europeana.eu pro.europeana.eu | klaro | klaro | 15 days |
| Search results view | europeana.eu | europeana.eu | searchResultsView | browser local storage and/or session storage |
| Debug toggle | europeana.eu | europeana.eu | debugSettings | browser local storage and/or session storage |
| Used by the application for security and to serve correct responses for the relevant user | pro.europeana.eu | pro.europeana.eu | bolt_session | Expires with end of session |
Analytics and Feedback
Europeana relies on these services to better understand how visitors interact with websites by tracking user flows and engagement and collecting and reporting information anonymously. In particular, we use:
| Purpose | Website | Provider | Cookie name | Duration |
|---|---|---|---|---|
| Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. | Europeana.eu pro.europeana.eu | Hotjar | _hjClosedSurveyInvites | 365 days |
| Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. | Europeana.eu pro.europeana.eu | Hotjar | _hjDonePolls | 365 days |
| Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site. | Europeana.eu pro.europeana.eu | Hotjar | _hjMinimizedPolls | 365 days |
| Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. | Europeana.eu pro.europeana.eu | Hotjar | _hjShownFeedbackMessage | 365 days |
| Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. | Europeana.eu pro.europeana.eu | Hotjar | _hjSessionTooLarge | Session |
| Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Europeana.eu pro.europeana.eu | Hotjar | _hjid | 365 days |
| This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). | Europeana.eu pro.europeana.eu | Hotjar | _hjRecordingLastActivity | Session |
| When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Europeana.eu pro.europeana.eu | Hotjar | hjTLDTest | Session |
| User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. | Europeana.eu pro.europeana.eu | Hotjar | _hjUserAttributesHash | Session |
| This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | Europeana.eu pro.europeana.eu | Hotjar | _hjCachedUserAttributes | Session |
| This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. | Europeana.eu pro.europeana.eu | Hotjar | hjLocalStorageTest | Under 100ms |
| This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. | Europeana.eu pro.europeana.eu | Hotjar | _hjIncludedInPageviewSample | 30 minutes |
| This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. | Europeana.eu pro.europeana.eu | Hotjar | _hjIncludedInSessionSample | 30 minutes |
| This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | Europeana.eu pro.europeana.eu | Hotjar | _hjAbsoluteSessionInProgress | 30 minutes |
| This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | Europeana.eu pro.europeana.eu | Hotjar | _hjFirstSeen | Session |
| This stores information about the user viewport such as size and dimensions. | Europeana.eu pro.europeana.eu | Hotjar | _hjViewportId | Session |
| This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. | Europeana.eu pro.europeana.eu | Hotjar | _hjRecordingEnabled | Session |
| Used to store a few details about the user such as the unique visitor ID | Europeana.eu pro.europeana.eu | Matomo | _pk_id | 13 months |
| Used to store the attribution information, the referrer initially used to visit the website | Europeana.eu pro.europeana.eu | Matomo | _pk_ref | 6 months |
| Short lived cookies used to temporarily store data for the visit | Europeana.eu pro.europeana.eu | Matomo | _pk_ses, _pk_cvar, _pk_hsr | 30 minutes |
| Used to check whether the visitor’s browser supports cookies | Europeana.eu pro.europeana.eu | Matomo | _pk_testcookie | is created and should be then directly deleted |
| Remembers that consent was given (or removed) by the user. | Europeana.eu pro.europeana.eu | Matomo | mtm_consent (or mtm_consent_removed) | 15 days |
| Remembers that consent for storing and using cookies was given by the user. | Europeana.eu pro.europeana.eu | Matomo | mtm_cookie_consent | 15 days |
We use Hotjar in order to better understand our users’ needs and to optimise our services. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular a device's IP address (captured and stored only in anonymised form), screen size, type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. In particular, we use:
| Purpose | Website | Provider | Cookie name | Duration |
|---|---|---|---|---|
| Used by the social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget. | pro.europeana.eu | AddThis | _at.hist.# | Does not expire |
| Updates the counter of a website’s social sharing features. | pro.europeana.eu | AddThis | _atuvc | 13 months |
| Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, Add This | pro.europeana.eu | AddThis | _atuvs | 1 day |
| Used by the social sharing platform AddThis | pro.europeana.eu | AddThis | _at.cww | Persistent |
| Used by the social sharing platform AddThis | pro.europeana.eu | AddThis | at-lojson-cache-# | Persistent |
| Used by the social sharing platform AddThis | pro.europeana.eu | AddThis | at-rand | Persistent |
| Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). | pro.europeana.eu | AddThis | loc | 13 months |
| Detects how often the social sharing service, AddThis, encounters the same user. | pro.europeana.eu | AddThis | uvc | 13 months |
| Register the user’s sharing of content via social media | pro.europeana.eu | AddThis | xtc | 13 months |